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How to file a grievance or complaint

Please click on the link below to view our detailed procedure for filing a grievance. This document explains the process of filing a grievance and the steps the agency will take to investigate the grievance.


Click here to view the file.

If you have any questions about this process please contact:

David Pfohl
Customer Service Advocate
210 E. Cottonwood Ln.
Casa Grande, AZ 85122
(520)836-1688 ext. 1841




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210 E. Cottonwood Ln. Casa Grande, AZ 85122 | ph. (866)836-1688 | fax (520)876-1796 | Contact us